Not getting the support you need from your broadband provider?

29 January 2024

Tired of the same old broadband blues? Not getting the support you need from your current provider? Well, fear not. BeFibre is here to rescue you from the clutches of mediocre internet experiences, and we’ll tell you why we’re different from the rest…

Be valued 

Although ‘Get To Know Your Customers Day’ was last week, at BeFibre, every day is customer appreciation day. We take pride in being UK-based in our call centres, which means no more frustrating conversations with bots or navigating through complicated interactive voice response (IVR) systems. When you call us, you’ll be greeted by a real human – someone who knows their stuff and is ready to make your broadband experience a breeze.

But we get it – sometimes you just want to handle things on your own. That’s why we’ve also crafted an online help centre. It’s like a treasure trove of information where you can find answers to common queries without even having to utter a word. We believe in giving you the power to choose how you want to interact with us – because who said broadband support has to be a one-size-fits-all situation?

Be switched on 

We’ll also reach out to all new customers within four weeks to check in. It’s not just a courtesy call; it’s our way of making sure you’re surfing the web with a smile on your face. And guess what? The feedback we’ve received is nothing short of amazing. Our onboarding experience has been dubbed the MVP of the broadband world by our customers. 

Oh, did we mention that Trustpilot loves us? We’re currently rated 4.2 stars trending up. But why stop there? We’ve listened to your wishes and desires, and we’ve delivered. Now, we proudly offer Static IP – something some ISPs forgot to put on their broadband menu.

And good news travels fast. Our refer-a-friend scheme is causing a stir, and we couldn’t be happier. Our customers love the service so much that they’re practically shouting it from the rooftops. The feedback is pouring in, and it’s music to our ears – happy customers recommending BeFibre to others.

So, there you have it – BeFibre, your broadband BFF. No more settling for less; it’s time to experience broadband as it should be – fast, reliable, and backed by a team that genuinely cares.

Enter your postcode to check if BeFibre is available in your area, here.

All references to how many times faster our broadband service is, depend on you being able to access ‘superfast’ type broadband services of 70Mbps (or less) and selecting one of our packages at the advertised speed. Speeds shown may be affected based on the placement of the router in your property or the device you are using.

Customer quote:

“After being messed around by Virgin Media for two weeks and having no WIFI, due to a fault on their end. With my mobile hotspot signal not being great and working from home I decided to give Dave, one of BeFibre’s sales representatives, five minutes of my time and I’m so glad I did.

I hadn’t heard of BeFibre and was skeptical as you would be with a new company. But signing up was easy and apart from a small issue with the installation date being pushed back a week. BeFibre has blown its competition out of the water.

So far it has been over six weeks and apart from one drop out for a few minutes and a couple of buffering issues the service has been brilliant. The download and upload speeds have been constant at around 450MBS (I have a 500MBS package) which is more than enough for what I need.

As long as this service is kept up I can see no reason why I will swap broadband providers as they are cheap and reliable. 

David, BeFibre customer

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