10 things customers love about BeFibre

Wondering what makes us stand out from the other broadband providers? Keep reading to find out why increasing numbers of people are making the switch to BeFibre.

07 September 2023

1. We deliver broadband without the bull 

At BeFibre, our mission is simple — and that’s to provide customers around the UK with the latest fibre broadband technology, powered by a reliable network. 

We want our customers to know exactly what they’re getting for their money with no complicated jargon and buzzwords. This means communicating what we do – and why we do it – in clear and understandable terms, from the initial sale right through to installation.

2. We offer a 30-day satisfaction guarantee

We stand behind the quality of our services, which is why we proudly offer a 30-day satisfaction guarantee. We are confident that our customers love our game-changing internet speeds and reliable connectivity, but if for any reason you’re not completely satisfied within the first 30 days of your contract, you have the option to cancel – no strings attached.

3. No mid-contract price hikes 

Times are tough for many of us at the moment, and we understand the huge impact that the hike in the cost of living is having on families across the country. 

That’s why we’ve pledged not to include sneaky annual price rises during your contract period. What they sign up for is what they get — with no hidden contract clauses or broken promises.

4. You pay for what you get 

We know that different customers want different things — that’s why we offer a range of packages which have something for everyone. 

Whether they are a part-time internet user, weekend gaming warriors or social media superstars, we’ve got a package to suit everyone and every budget. 

Customers can choose from three full fibre packages: Be150, Be500, Be900. Which one are you?

5. No upfront costs

The notification of an upfront cost can quickly turn a good deal into a bad one. 

We know how annoying it is to have secured what seems like a decent deal, only to realise there’s a hefty fee that is expected to be coughed up immediately. 

As part of our commitment to giving our customers value for their money, we don’t have any upfront costs in place. Instead, we offer free installation and set up worth £250. 

No activation fee. No postage delivery fee. Just great internet — delivered quickly and efficiently.

6. The same upload and download speeds 

Upload and download speeds are of equal importance, and should be considered this way by every broadband provider, although this is not always the case. 

To ensure our customers can enjoy the optimal digital experience, we’ve made sure that all our packages have the same upload and download speeds. Whether customers are streaming favourite TV shows and keeping socials updated or downloading important documents and delivering work briefs online — we guarantee the same reliable upload and download speeds for all of our packages, from Be150 to Be900.

7. Our broadband is actually full fibre, no fibs 

Also known as Fibre to the Premises (FTTP) or Fibre to the Home (FTTH), full fibre broadband connects homes directly to the exchange using fibre optic cables — ensuring a breakneck internet speed that is conducive to the best online experience.

Unfortunately, some bad apples in the market have previously sold broadband as fibre or full fibre when it is in fact not. 

The good news is that Ofcom has laid out new guidance on this to protect customers from these fibs. And the even better news is that our network is 100% full fibre with speeds of up to 900Mbps — giving our customers a high-speed connection they can rely on.

8. Refer a friend and you both get £50 

Introducing BeFibre’s exciting Refer a Friend scheme. We believe that sharing the benefits of full fibre internet should be rewarding for everyone. When you refer a friend to BeFibre, both you and your friend will enjoy a fantastic £50 cash bonus. It’s our way of saying thank you for helping us spread the word about our game-changing, reliable full fibre broadband.

9. We offer amazing additional add-ons 

Faster download speeds. A stable connection. Fewer buffering times. These are just a few of the benefits static IP offers — making it ideal for users who frequently stream high-quality content or have multiple devices streaming simultaneously. Static IP can also be easier to troubleshoot and manage, enabling a smoother online experience.

And our partnership with Linksys means that customers can get their hands on their highly reviewed MX4200 Wi-Fi 6 router – featuring mesh technology, capable of delivering speeds of 4.2Gbps, with a range of up to 2,700 sq. ft. and to 40+ devices. It doesn’t get better than that.

10. We’re here when you need us

From discussing internet needs to installation and beyond, we pride ourselves on delivering great customer service. Whether our customers are having troubleshooting issues, are unable to get online or have a random question about any of our services, our friendly and enthusiastic team is here when needed and ready to help. 

Enter your postcode to check if BeFibre is available in your area, here.

All references to how many times faster our broadband service is, depends on you being able to access ‘superfast’ type broadband services of 70Mbps (or less) and selecting one of our packages at the advertised speed. Speeds shown may be affected based on the placement of the router in your property or the device you are using.

Read what our customers have to say...

Be cool, calm and connected

Check Availability