Would you like us to handle switching from your current provider?

By filling out a few details, we'll make it easier for you to switch your phone and broadband services to us, without needing to contact your current provider to cancel.

Do you have a current provider?

For the One Touch Switching process to work, we need to know if you have a current provider that supplies your phone and broadband.

Yes No

Would you like BeFibre to manage the switching process on your behalf?

As part of your order, you won’t need to let your current provider know you’re leaving them as we’ll sort everything for you.

Yes No

Do you give consent to provide details for switch information request?

You’ll need to let us know the name of your current provider and some broadband account details. We can then match your account and let your provider know you’d like to switch to us.

Yes No

Great! Let’s now proceed with the next step of getting some details about your current provider and matching your account.

Simply proceed without One Touch Switch to complete your order. You will need to get in contact with your current provider yourself to cancel.

Let’s match your account

With One Touch Switching, you’ll need to tell us the name of your current provider and your broadband account details. We can then let your current provider know you’d like to switch to us and you don’t need to do anything else.

Your current provider

Account number Optional

Broadband service ID (as shown on your bill) Optional

Entering this will help us match your current broadband service.

Do you want to switch your phone provider?

Yes No

Telephone number (landline)

We need this information to match your account.

Or

We’ve matched your account

You will now receive an ‘implications of leaving’ email or letter from your current broadband provider.

Current provider:

We identified an additional voice service on your account.

You can choose to cease this service with your current provider or retain it while continuing to switch your broadband.

I give consent to proceed with the switch order I’ve not received the ‘implications of leaving’ from my current supplier but would still like to proceed

Thanks for your order. We’ll take care of cancelling your current contract.

Thank you for choosing BeFibre. Put your feet up as we’ll make arrangements to end your service with your current provider with the details you’ve provided. Your existing service will still be available until the day our BeFibre broadband goes live.

Look out for your confirmation email arriving soon. It’ll confirm your engineer appointment date.

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Thanks for your order. It’s time to cancel your contract with your current provider.

Thank you for choosing BeFibre. We can’t wait for you to experience our full fibre broadband. Look out for your confirmation email arriving soon, it’ll confirm your engineer appointment date.

As you decided to opt out of One Touch Switch, you will need to contact your current provider to cancel your contract.

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